Privacy Policy

Introduction

At salusO ("we", "us", "our"), your privacy and the protection of your personal and health information are extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our platform, website, mobile applications, and related services (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect information that you provide directly to us when you register on our platform, create or modify your profile, set up preferences, sign-up for or make purchases through the platform.

This information may include:

• Contact information: name, email, date of birth, location, phone number, etc.
• Account information: username, password, profile preferences, permissions to access your account, payment information
• Health and wellness information: personal health data, metrics, symptoms, wearable data (automatic or entered by you), medication, communication with healthcare providers, appointments
• Usage data: information about how you interact with our Services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect you with healthcare providers
• Generate insights and recommendations based on your health data
• Send administrative messages and communications
• Respond to your comments, questions, and requests
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Health Information and AI Content

3.1 Health Data Handling

Certain personal information you provide may be considered health or sensitive data, which is treated with heightened care under applicable data protection laws (e.g., GDPR, HIPAA, etc.). We use this data only to offer and improve platform functionality and personalized features.

3.2 AI-Generated Content

Our Services may incorporate artificial intelligence (AI) technologies to generate health-related insights, personalized content, or recommendations based on information you provide.

You acknowledge and agree that:

• AI-generated content is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.
• AI outputs may be limited or inaccurate, and suggestions should not be interpreted as clinical recommendations.
• You should always consult a licensed healthcare professional for medical advice, diagnoses, treatment plans, prescriptions, and decisions regarding your health.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute data security. Data transmission and storage always carry some risk.

4.1 HIPAA Compliance

As a platform that handles protected health information (PHI), we aim to comply with the requirements of the Health Insurance Portability and Accountability Act (HIPAA). We maintain physical, technical, and administrative safeguards to protect your PHI.

4.2 GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means you have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erasure ("right to be forgotten")
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data

5. Sharing and Disclosure of Personal Information

We may share your information as follows:

• With service providers who support our operations;
• To comply with legal obligations or lawful requests;
• To protect the rights, property, or safety of salusO or others;
• With your consent.

We do not share personal health information with unaffiliated third parties for their direct marketing purposes without your explicit consent.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

• Accessing your data
• Correcting inaccurate or incomplete information
• Requesting deletion of personal data
• Objecting to certain processing activities

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). For users in regions subject to HIPAA or similar health privacy laws, we implement prescribed safeguards accordingly.

7. Children's Privacy

Our Services are intended for individuals 18 years or older (or the age of majority in your jurisdiction). We do not knowingly collect or retain personal information from children under the applicable age limit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: